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    Buying, Merchandising & Sales

    Sales Manager

    £45,000 - £50,000

    An exciting opportunity for a Sales Director to join a large reputable womenswear supplier based in Leicester. The role is flexible working from home and in the office.

    Launching a new division of womenswear wovens/soft separates within their company working with their existing customers and bringing on new contacts. Working directly with factories in the Far East.

     

    Key Responsibilities: -

    Being a Self-starter who is able to work directly with factories in the Far east with an excellent knowledge in Production and Sourcing

    Ensuring targets are met and KPIs especially contribution and achieve gross margin.

    Ensures a high level of pro-activity and urgency during the sales process.

    Preparing for sales meetings and sharing retail feedback and newness relevant teams can trade from.

    Selling styles to the customers and negotiating prices and delivery terms.

    Able to re-negotiate terms if a problem arises.

    Monitoring in-store performance and reacting promptly to rates of sales and customer feedback.

    Trading within season and keeping the lead with emerging trends and fabrications.

    Tracking orders and providing year on year on a customer bases for purpose of budget capacity planning.

     

    Key Requirements: -

    Excellent product knowledge of Wovens/Soft Separates

    Strong connections and experience working with factories in Bangladesh, China and Vietnam

    Excellent knowledge of souring fabrics.

    Passionate about product.

    Managing margin and contribution efficiently.

    Strong presentation and communication skills.

    Able to negotiate with clients, suppliers and factories.

    Training, motivating, coaching and influencing others.

    Highly organised.

    Able to build and maintain strong relationships.

    Can manage a team.

    Can easily coordinate with other departments.

     

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    CONSULTANT
    Nicole Vohs
    Buying, Merchandising & Sales

    Customer Service Admin Assistant

    £23,000 - £25,000

    Receptionist

    You will be the first point of contact for all calls into the business and when greeting visitors.

    Post will be franked daily and made ready for collection by Royal Mail.

    Direct all deliveries to relevant departments.

    Orders/Admin

    Process Mail Orders accurately daily.

    Process Trade orders and maintain these accounts.

    Process payments for orders over the phone using PDQ terminal.

    Prioritise and process online retailer Amazon Orders Via Vendor Central.

    Liaise with Accounts Department regarding any discrepancies.

    Liaise with Warehouse on customer orders and deliveries.

    Customer Service/Admin

    Maintain customer service through Shopify and Gorgias.

    Communicate with customers via PayPal, investigate and resolve complaints through the resolution centre and process refunds through PayPal or Shopify.

    Inform Trade accounts on new NPD, promotional offers, product launches, stand updates and update them on discontinued lines, you will work with the sales team on this.

    Maintain and keep Trade order forms and price lists updated on a regular basis.

    Regularly follow up and support Trade Accounts.

    Follow up on all enquiries coming in regarding potential business.

    Process payments for Trade Account over the phone using PDQ terminal or advise BACHS transfer.

    Process product returns, refunds and keep an accurate record of these along with complaints on excel spreadsheet in terms of traceability, include incident log and follow up.

    Respond to and investigate, resolve customer enquiries from Barrym.com, so must have excellent written and verbal communication skills.

    Keep confidential records and financial information private and secure.

    Provide support to the Office Manager.

    Essential Skills

    · The successful candidate must be able to work to deadlines whilst maintaining a high level of accuracy and should have the ability to multi-task and have good time management skills.

    · Excellent interpersonal skills, both in person and on the phone.

    · The ability to work well under pressure.

    · Deal with Customer complaints in a professional manner.

    · Able to be a dedicated and flexible team member.

    · Highly motivated and enthusiastic about achieving customer satisfaction.

    · Operating Discipline is essential to the role and so is the ability to prioritise.

    · Must learn and retain good product knowledge.

    · You must be motivated and willing to learn.

    · Good computer literacy and accurate keyboard skills.

    · Must have knowledge of word, excel and PowerPoint.

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    CONSULTANT
    Nicole Vohs
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