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    Buying, Merchandising & Sales

    Customer Service Assistant

    £20,000 - £20,000

    Fantastic opportunity to join a growing and expanding ladies’ footwear and accessories whom are looking for a bright, young person to help run the our Ecommerce website and deal with customer enquiries. Someone with great communication skills whom is more than happy to speak on the telephone, email customers and comfortable with all aspects of being part of a small business and getting involved where required

    There will be a lot of teamwork and it’s an exciting time for the business.


    Key Responsibilities:

    Work alongside the Founder, Designers, Ecommerce team

    Processing online orders on a daily basis

    Analysing sales and keeping stock records for all orders

    Providing customer service via email and telephone - being first point of contact

    Liaising with courier and delivery services

    Assisting with Ecommerce for product upload, content, PR and Marketing activities

    Providing administrative and clerical support within the studio

    Ad-hoc administrative tasks


    Key Requirements:

    Be well organised and be able to multi-task & prioritise

    Be a team player

    Possess very good customer service skills

    Have strong computer skills, proficient in Microsoft Excel, Word & Outlook

    Possess excellent attention to detail, being numerate & accurate

    Excellent communication skills

    Have a well-developed analytical approach and problem-solving capability

    Have an interest in ladies fashion and footwear

    Outgoing, confident and enthusiastic.

    Matthew Vohs
    Buying, Merchandising & Sales

    UK and European Sales Manager


    We are working with a luxury manufacturer of high end bespoke lighting whose clients include boutique hotels, restaurants. The organisation is looking for an established Sales Manager for the UK and Europe responsible for driving sales, managing and expanding existing customer base, managing Nationwide agents and developing up new sales channels as the company looks to aggressively targets to develop their sales across the UK and London in particular.


    Key Responsibilities: -

    Overseeing, implementing and developing an effective sales strategy to achieve company targets.
    Seeking out new opportunities to develop untapped sales streams.
    Managing the agent and distribution network across the UK with a strong focus on London ensuring sales targets ad KPI’s are met.
    Develop excellent customer relationships in person, constant telephone calls, face to face meetings and other sales activities.
    Expanding the distribution network through agents, dealers, trade clients and other customer bases.
    Driving new products into existing and new markets.
    Attending national trade shows and some international trade shows where required to support UK sales.
    Producing monthly sales reports.
    Ensuring a high level of customer retention, focus and satisfaction.
    Consistent London and UK travel.


    Key Requirements: -

    Strong understanding of the luxury bespoke environment.
    A minimum of 8 years’ experience of developing a sales region increasing, customer retention and sales channels.
    Have an ambitious attitude and have the vision to make the UK sales grow under your leadership.
    You must be an enthusiastic, organised person with a passion for design and will relish the chance to operate in a successful luxury, design led company.
    Proven track record of driving and closing sales.
    Strong presentation, communication and negotiation skills.
    An outgoing personality with great interpersonal skills.
    Good project management.
    Excellent knowledge of Microsoft Office and a CRM database.

    Matthew Vohs
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