• Get new jobs for this search by email
    Retail Operations

    Retails Sales Specialist

    £25,000 - £25,000

    Are you looking to join a fun and dynamic team working within the specialist Home and Car Audio sector for on the UK’s leading specialist in a very modern work environment?

    The ideal candidate will need to have relevant experience in this specialised sales area and be obsessed with technology, The business aims to provide a high level of informative customer service for all of their customers.

    The role involves being responsible for all shop floor sales and have strong knowledge of product and sell with confidence A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

     

     

    Job Responsibilities:

    Serve customers by helping them select products and provide information

    Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.

    Greets and receives customers in a welcoming manner.

    Responds to customers’ questions.

    Directs customers by escorting them to displays and demonstration areas.

    Provides outstanding customer service.

    Documents sales by creating or updating customer profile records.

    Manages financial transactions.

    Processes payments by totalling purchases, processing checks, cash, and store or other credit and debit cards.

    Alerts management of any potential security issues.

    Assists with inventory, including receiving and stocking merchandise.

    Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

    Ensuring retail store is always kept clean and all products on show are tested and working

     

     

    Qualifications/ Skills:

    Listening

    Excellent customer service

    Meeting sales goals

    Selling to customer needs

    Product knowledge

    People skills

    Energy level

    Dependability

    General math skills

    Verbal communication

    Job knowledge

     

    Education and Experience Requirements:

    High school diploma or GED

    0-1 years of retail experience desired

     

    image
    CONSULTANT
    Nicole Vohs
    Retail Operations

    Customer Service Specialist

    £25,000 - £25,000

    We are recruiting for a customer service representative to join a dynamic specialist team within the home and car audio entertainemnt. The ideal candidate will have relevant experience in customer service aiming  to provide a high level of customer service for all of customers. The role involves being responsible for all customer communications, managing returns and general office duties. A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

    Principal Accountabilities

    To be the first point of contact for incoming customer queries via email, phone or written correspondence.

    To investigate customer complaints and propose solutions, gaining authorisation from the E-Commerce Operations Manager where required.

    To log Web related queries into database, and refer onward as required. 

    To effectively manage the email inbox to ensure queries are prioritised and responded to.

    To assist customers in placing online orders where required.

    Provide customers with stock listings for mail order.

    Respond to all customer queries regarding faulty returns to Head Office, including organising repairs where applicable.

    Respond to all customer queries regarding refunds

    Liaise with Head Office Departments, suppliers and customers follow through customer queries to completion. 

    To keep all customer service records up to date, and provide reports as requested.

     

    General Accountabilities

    To ensure that customer service standards are exceptional at all times.

    Provide professional after sales service.

    To build and maintain strong customer relationships and encourage customer loyalty.

    To ensure that you have current season product knowledge.

    To positively promote the business.

     

    People Development

    To actively take part in training in all aspects of the business.

    To develop skills in driving our products, understanding and improving our processes.

    To take responsibility for your own development.

    To deliver exceptional service and performance at all times.

    Help to generate ideas for growing the business.

    To take responsibility for your decisions.

    To help create a team spirit that delivers best service to our customers.

     

    image
    CONSULTANT
    Nicole Vohs
    Get new jobs for this search by email
    Tell Us About Your
    Ideal Next Career Move
    More
    Arrange A
    Convenient Call
    More
    Arrange A
    Convenient Call
    More
    Tell Us About Your
    Ideal Next Career Move
    More