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    Retail Operations


    Competitive DOE

    Our client, a reputable and established fashion supplier to the highs street, is looking for an enthusiastic, articulate and confident professional to work as their Receptionist.

    You will be responsible for the general maintenance of the reception, making arrangements for any meetings and answering the phones.

    Key Responsibilities:- 

    The first point of call for the business.
    Answering the phone - managing 10 lines at once.
    Signing for parcels.
    Arranging breakfasts, lunches and drinks for meetings or events.
    Dealing with Directors and any queries they may have.
    Ordering and maintaining sationary stock. 
    Phone list and general admin working with office manager.

    Key Requirements:- 

    Professional telephone manner.
    Articulate and well spoken.
    Well presented.
    Enthusiastic with a can do attitude.
    Computer literate.
    Property facilitator experience.

    Due to the anticipated interest in this role, only shortlisted candidates will be contacted.
    By applying for this role you will be asked to consent to the V&C GDPR Policy.

    Nicole Vohs
    Design Retail Operations

    Design Development Manager

    £35,000 - £40,000

    Opportunity for a Development Project Manager to join one of the UK’s leading Shop fixtures and fittings manufactures.

    You will be responsible for working closely with the Design teams to collate drawings, specs and BOM’s and work closely with suppliers with development of new products.

    Must have a minimum 5 years’ experience within shopfitting or retail display, with strong Project Management and Design experience.

    Key Responsibilities:- 

    Providing design support to Key Accounts, liaising with Account Directors and Managers.
    Creating agreed, well defined and formulated briefs and communicating these back into the design team using the appropriate documentation and process.
    Supplying technical design support to internal design team utilizing personal areas of expertise where appropriate, expanding personal knowledge base to include multi-disciplined solutions and exploiting value engineering opportunities
    Monitoring and supporting projects as they develop through the design process actively project managing, supplying documentation and liaising with Procurement Account Directors and Managers.
    Taking active involvement in the project estimating process where required to provide proactive value analysis and optimum cost efficiencies, value engineered products.
    Working with Procurement and supply base to assist with technical queries and to maintain full awareness of manufacturing processes and techniques.
    Collating drawings, specifications and BOM’s for manufacture of prototypes and production roll-outs.
    Providing other functions and colleagues with advice on all aspects of design engineering and technical development.
    Working within strict time parameters in keeping with the demands of retail customers.
    React to project alterations and make adjustments promptly and efficiently, able to be a confident and effective decision maker.
    Actively researching and investigating innovation and new technologies that may be used to increase the businesses range of products and services.
    Able to travel when required to oversee international projects - or liaise with foreign supply base.
    Compliance to company policies and group management systems.

    Key Requirements:-

    Demonstrable ability with Solidworks and/or AutoCAD design software would be of benefit.
    A minimum of 5 years’ experience of project management within the retail display or shop fitting industry.
    Excellent knowledge of shelving systems would be an advantage
    A good appreciation of the relevant manufacturing processes and materials.
    Excellent IT skills to include Microsoft Excel, numeracy and analytical ability
    Good attention to detail with a disciplined approach to time management
    Strong written and oral communication skills.
    Strong interpersonal skills, able to work both independently and in a team orientated collaborative environment.
    Ability to effectively make decisions, prioritise and execute tasks in a high pressure environment
    Organised, process driven individual who understands project management, critical paths, also approval processes, and the commercial implications of decision making.
    Flexible and motivated, with a ‘hands on' approach.

    Bethanie Crisp
    Retail Operations

    Store Manager

    £45,000-£55,000 + commission and benefits

    Our client, one the UK most respected womenswear Luxury brand are recruiting for a Store Manager to manage the opening of their new flag ship store in Central London.

    The Store Manager should be experienced across fashion and lifestyle products with an a strong sales background and the ability to business develop and mentor a small team to drive customer awareness to the store.

    Key Responsibilities:-

    Maximize sales and develop the store client book: client conversion and retention.
    Create and oversee the clienteling strategy: client experience and engagement, CRM actions, VICs interaction, trunk shows and private sales events with new and existing customers.
    Partner with external sales drivers: stylists, personal shoppers and private concierges.
    Meet the store operating budget, controlling store expenses.
    Foster a Client centric mind-set by developing and maintaining solid Client relationships.
    Guarantee an excellent Client satisfaction and the highest level of Client service.
    Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
    Foster a strong private appointment culture.
    Oversee a full team including Stock/Store Administrator.
    Training and team management.
    Develop the team and set exceed their KPIs.
    Training of the brand employees (products and retail excellence).
    Recruitment and management of store team sales performance.
    Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
    Ensure that the display attracts Clients and maximizes sales in accordance with company guidelines.
    Ensure synergy and cooperation between front and back of house.
    Responsible for the enforcement of company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.

    Key Requirements:-

    Minimum 5-10 years industry and product experience and an interest in luxury/fashion.
    Business driven.
    Leadership and team management.
    Computer literate (Excel and Word)
    Ability to motivate and persuade people.
    Strong customer service mind-set.
    Natural ability to welcome our client.
    Confident, enthusiastic and positive.
    Mature and assertive.
    Organized and detail oriented.

    Due to the anticipated interest in this role, only shortlisted candidates will be contacted.
    By applying for this role you will be asked to consent to the V&C GDPR Policy

    Bethanie Crisp
    Production & Technical Wholesale Retail Operations

    Supply Chain Supervisor

    £50,000 - £55,000

    The opportunity for a Supply Chain Manager to be the central point of contact between the Customer, Manufacturer and Logistics (Warehouse) for one of the world’s largest supplier of Product Protection Equipment covering sport, electronic, industrial, defence, and Technological products such as mobile phones and Tablets.

    You will be pro-actively planning and implementing supply and logistics, ensuring that the flow of data and materials between Customer and Manufacturer meets customer demands and in the process minimise costs to the Company and maximising customer satisfaction

    Key Responsibilities:-

    Responsibility for the Supply Chain of the business Managing the existing team of staff in Operations, Quality and Testing departments.
    Assessing current system/process and then designing, building and delivering a scalable global operations process.
    Ensuring cross-functional engagement and commitment from across the business, particularly Commercial and Sales functions.
    Building, training and leading a high-performance team within the supply chain departments.
    Embedding robust, effective processes to deliver maximum forecast accuracy and service, whilst balancing supply constraints and enabling year on year cost reductions across the Supply Chain.
    The primary function of this important role is to co-ordinate the order to delivery process from end to end for Global Sales with the aim of satisfying the customer, ensuring they have everything they need – from order capture through to delivery to customer in destination market.  

    Key Requirements:-

    Extensive Operations experience - designing and implementing processes, and leading Operations teams.
    Exposure to complex, international Supply Chains with a focus on servicing integrated customers, where traceability and process control is key in markets such as Military equipment, PPE/Industrial supplies, Pharmaceuticals, Medical devices and Aerospace.
    A background in leadership positions, with strong stakeholder management skills
    Experience delivering complex change projects on a broad scale Supply chain and Logistics experience in a demanding environment (Import / Export).
    Experience in an environment that requires high levels of accuracy and flexibility.
    Experience of working with internal and external customers.
    The ability to travel overseas to visit manufacturers in the Far East and USA clients.

    Due to the anticipated interest in this role, only shortlisted candidates will be contacted.
    By applying for this role you will be asked to consent to the V&C GDPR Policy.

    Matthew Vohs
    Retail Operations

    Junior CAD Designer

    up to £33,000 + benefits

    Fantastic opportunity for an experienced Junior Retail CAD Designer / Technical Designer to join an award-winning worldwide shopfitting and retail display organisation within their ambitious team.

    You will be responsible for project briefings, producing 3D designs through SolidWorks that can be manufactured to client expectations within agreed timeframes.

    You will possess essential knowledge of manufacturing materials, processes and costs within a shopfitting supplier, with at least 1 years in a CAD Designer / Technical Designer position across SolidWorks. 

    Based in Coventry! 

    Key Responsibilities:-

    Working with internal Concept Designer or external design agencies to realise the chosen concept.
    Sketch solutions to assembly/manufacturing problems or for estimation purposes.
    Take approved visuals/concepts and produce 3D models and manufacturing drawings using SolidWorks.
    Ensure projects are designed to budget, actively looking for and promoting cost-saving opportunities during design development.
    Work closely with Project Buyers to develop the appropriate combination of design and supplier, ensuring that designs meet the manufacturing capabilities of the supply base. Be conscious of varying regional supply capabilities and designing for the right market.
    Ensure project documentation adheres to company defined processes.
    Ensure designs are fit for purpose, adhering to any client requirements or health and safety needs.
    Managing your time and projects to meet agreed deadlines.
    Maintain excellent communication across all departments ensuring all relevant project information is circulated to all parties.
    Highly motivated you can bring a sense of humour and good interpersonal skills to benefit during pressured periods.

    Key Requirements:-

    1 years’ experience of working in Retail Design industry as a Technical/CAD Designer. 
    A thorough and demonstrable knowledge and experience in designing for manufacturing displays in; Steel and sheet fabrication, Sheet metal, Finishings, Plastic, Wood fabrication, Wood by-products and Timber.
    Self-motivated, does not need constant supervision to stay productive.
    A good communicator, able to get ideas across and manage expectations.
    Experienced user of Solidworks (or similar 3D modeller)
    Positive approach to problem solving / lateral thinking, can do attitude is essential.
    Process discipline, good attention to detail, ensuring compliance and correct completion of all processes.
    Good time management, working in an organised fashion.
    Good interpersonal skills, working well in a team environment.
    Ability to work flexible hours when necessary and available to travel.


    Due to the anticipated interest in this role, only shortlisted candidates will be contacted.
    By applying for this role you will be asked to consent to the V&C GDPR Policy

    Bethanie Crisp
    Retail Operations

    Project Manager

    up to £45,000 + benefit

    We are recruiting for a key position of Project Manager to join one of the most leading, successful and growing shopfitting manufactures across the UK on a contract position.

    Responsible for the execution of retail display projects from order placement through to installation and final sign off. Working with all internal stakeholders as well as external clients to deliver on time, in budget and to the right quality and service standard.  

    For the role, you will need a strong understanding and experience working within retail shopfitting manufacturing and a good grasp on engineering / technical knowledge and process is essential.  

    Key Responsibilities:-

    Review project briefs with the Account Manager and/or Project Managers to fully understand the client requirements, to ensure all correct details are included and all information is complete and ensuring budgets and time lines are achievable.
    Work directly with clients, external agencies and internal team associates as key contact to obtain all relevant project data and deliverables on time.
    Working closely with functional partners, facilitate all aspects of project execution.
    Call and lead handover meetings with supply and development teams.
    Agree timelines and milestones.
    Create, manage and monitor the overall project time plan with the individual stakeholders to ensure delivery on plan.
    Monitor budget compliance through the life of a project and drive for improvements.
    Work in close liaison with the Buyer/Estimators, escalating cost increases, to ensure all changes are tracked and cost control is maintained.
    Review and establish team priorities and communicate change to Account Managers / Directors.
    Act as the facilitator working with the team to break through issues.
    Ensure team members meet deadlines with correct and on-brief deliverables.
    Up-issue project briefs and orders via admin / sales and buyers.
    Serve as liaison to client contacts, coordinating client needs and requests and other third-party agency needs.
    Report implications and outcomes of project change (pre and post order) to client and across partners.
    e able to recommend continuous improvement ideas to the supply team.
    Analyse and review project performance with the team to ensure continuous improvement.
    Manage the installation briefing, with all supporting scoping documentation and coordinate the access, tracking and sign off with the client.
    Work in conjunction with the buying team to ensure quality checks and production sign off is built into the schedule, communicated with the client and is fully documented.
    Working in conjunction with the buying team to ensure quality checks and production sign off is built into the schedule, communicated with the client and is fully documented.
    Installation - work with the buyer to scope out the installation brief, coordinate with the installation company once the work order has been placed, tracking progress and communicate with team and client all the way through.

    Key Requirements:-

    Minimum 5 years’ experience in Project Management role within a ShopFitting business, across VM, Mannequin, Prop, Retail Interior Display and Retail Interior Design.
    Experienced in operational activities, especially including oversight of installation.
    Foundation of inventory management, logistics and distribution coordination.
    Experience of Microsoft Office, including strong Excel skills.
    Good written and verbal communication skills.
    Good interpersonal and motivational skills.
    Highly numerate and able to analyse and add value to information.
    Attention to detail and well-developed organisational skills, able to multi-task on simultaneous projects.
    Ability to work flexible hours and available to travel.

    Bethanie Crisp
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