We have been briefed on a fantastic opportunity for Head of Logistics and Shipping Manager to join a fast growing British sustainable luxury fashion accessory brand that sets out to empower artisans with skills and livelihoods through its operations and young people with health education through its foundation. The products are made from signature sustainable and upcycled materials in atelier locations in South America and Brazil.
The Head of Logistics and shipping Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfilment. The Shipping and Logistics Manager will report to the Chief Operating Officer and will play a key role in helping to develop and maintain eCommerce process across the business.
Oversee eCommerce order processing and inventory fulfilment across the business from accessories and bags
Monitor inventory levels to ensure the product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines
Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
Work with internal fulfilment team to track, problem-solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
Manging warehouse fulfilment worldwide with depots in USA, Europe, UK and Hong Kong
Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
Work closely with partners, including 3rd party logistics to streamline communication and speed delivery
Serve as an advocate for the consumer experience from the time of project ideation to post-sale engagement
Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences
Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
Proactively identify operational problems, project-related issues, changes, variances, and contingencies that may arise; facilitate problem resolution with appropriate parties.
Forecast and project inventory levels, submitting purchase orders recommendations to satisfy back-ordered units and replenishment reorders
Implement shipping rate card configurations into store platform as needed
Over 8 years of experience working eCommerce, Shipping and fulfilment
Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
Identify and set priorities that accurately reflect the relative importance of job responsibilities and department initiatives
Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
Extremely detail-oriented and organized.
Strong working knowledge of Product, Inventory and Order management systems
Strong math and analytical skills
Proficient in Excel & Microsoft Office
Very strong communication skills
Ability to work independently and follow through on assignments with minimal direction