We are recruiting for a customer service representative to join a dynamic specialist team within the home and car audio entertainemnt. The ideal candidate will have relevant experience in customer service aiming to provide a high level of customer service for all of customers. The role involves being responsible for all customer communications, managing returns and general office duties. A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.
To be the first point of contact for incoming customer queries via email, phone or written correspondence.
To investigate customer complaints and propose solutions, gaining authorisation from the E-Commerce Operations Manager where required.
To log Web related queries into database, and refer onward as required.
To effectively manage the email inbox to ensure queries are prioritised and responded to.
To assist customers in placing online orders where required.
Provide customers with stock listings for mail order.
Respond to all customer queries regarding faulty returns to Head Office, including organising repairs where applicable.
Respond to all customer queries regarding refunds
Liaise with Head Office Departments, suppliers and customers follow through customer queries to completion.
To keep all customer service records up to date, and provide reports as requested.
To ensure that customer service standards are exceptional at all times.
Provide professional after sales service.
To build and maintain strong customer relationships and encourage customer loyalty.
To ensure that you have current season product knowledge.
To positively promote the business.
To actively take part in training in all aspects of the business.
To develop skills in driving our products, understanding and improving our processes.
To take responsibility for your own development.
To deliver exceptional service and performance at all times.
Help to generate ideas for growing the business.
To take responsibility for your decisions.
To help create a team spirit that delivers best service to our customers.