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    Buying, Merchandising & Sales

    Branch Merchandiser

    £45,000 - £50,000

    We are working on an incredible opportunity for a capable, ambitious space planner/branch merchandiser to join one of Europe's most successful retailers that has experienced exceptional growth across all retail channels and International sectors with a store count of over 1000 stores.

    The key responsibility is to ensure stock is in the correct locations at the correct time, to optimize sales and reduce markdown. To work with the product merchandisers and Regional Managers to review gradings and maintain grading process.

    To use analysis to feed into store space plans. To support, train and develop the allocation team.

     

    Key responsibilities

    Conduct analysis across the store base

    Provide historical information at grade, regional and store level to feed into the departmental teams’ SWOT and Lessons Learnt reviews.

    Work cross-functionally to develop a sound understanding of the customer

    Feed into seasonal building blocks providing information on space, grade, regions and options.

    Propose the overall Grading ensuring that any opening, closures and significant space changes are accounted for.

    Present grading to senior management and retail teams.

    Analyse performance of new stores and make amends as appropriate.

    Work in conjunction with the brand teams to review department/category performance

    Ensure warehouse and logistics teams are aligned to any department specific initiatives

    Develop top level allocation and replenishment principles.

    Review and refresh grading in season to reflect openings, closures, space changes and recent performance.

    Ensure stock is moving through the warehouse as expected.

    Review sales performance at grade and store level, proposing trading actions and delivering those signed off after trade meetings.

    Build Strong relationships between product, retail and DC teams through clear and relevant communication with regular trade updates.

    Plan stock builds ahead of key selling periods.

    Sign off and monitor the opening and closure processes.

    Report on performance of trials to the brand team and key stake holders.

    Review DC and Store stock levels, taking action as appropriate to support the business KPIs.

    Support retail teams with ad hoc reporting

    Work with the stock control team

    Manage any turned off stores to get them switched back on with correct stock levels in a timely manner.

    Review stores’ stock levels, performance and grading in season to ensure store level terminal risk is minimised.

    Work with stock control team and retail ops to ensure any necessary transfers are actioned to appropriate stores

     

     Key Characteristics

    Strong analytical and numerical skills with the ability to use the results to deliver opportunities

    Excellent communication skills and a customer focused approach

    Flexible and calm under pressure

    Good organization and time management skills

    Strong relationship builder and ability to work cross-functionally

    Confident in challenging across all levels and able to respond positively when challenged back

    Aware of own development requirements and actively seeks development opportunities

    Previous experience of managing and developing a team

    Experience of branch merchandising and grading principles

    Experience presenting to senior management and influencing decision making

    Previous experience of developing / streamlining processes to be more effective

     

     

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    CONSULTANT
    Matthew Vohs
    Retail Operations

    Retails Sales Specialist

    £25,000 - £25,000

    Are you looking to join a fun and dynamic team working within the specialist Home and Car Audio sector for on the UK’s leading specialist in a very modern work environment?

    The ideal candidate will need to have relevant experience in this specialised sales area and be obsessed with technology, The business aims to provide a high level of informative customer service for all of their customers.

    The role involves being responsible for all shop floor sales and have strong knowledge of product and sell with confidence A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

     

     

    Job Responsibilities:

    Serve customers by helping them select products and provide information

    Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.

    Greets and receives customers in a welcoming manner.

    Responds to customers’ questions.

    Directs customers by escorting them to displays and demonstration areas.

    Provides outstanding customer service.

    Documents sales by creating or updating customer profile records.

    Manages financial transactions.

    Processes payments by totalling purchases, processing checks, cash, and store or other credit and debit cards.

    Alerts management of any potential security issues.

    Assists with inventory, including receiving and stocking merchandise.

    Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

    Ensuring retail store is always kept clean and all products on show are tested and working

     

     

    Qualifications/ Skills:

    Listening

    Excellent customer service

    Meeting sales goals

    Selling to customer needs

    Product knowledge

    People skills

    Energy level

    Dependability

    General math skills

    Verbal communication

    Job knowledge

     

    Education and Experience Requirements:

    High school diploma or GED

    0-1 years of retail experience desired

     

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    CONSULTANT
    Nicole Vohs
    Retail Operations

    Customer Service Specialist

    £25,000 - £25,000

    We are recruiting for a customer service representative to join a dynamic specialist team within the home and car audio entertainemnt. The ideal candidate will have relevant experience in customer service aiming  to provide a high level of customer service for all of customers. The role involves being responsible for all customer communications, managing returns and general office duties. A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

    Principal Accountabilities

    To be the first point of contact for incoming customer queries via email, phone or written correspondence.

    To investigate customer complaints and propose solutions, gaining authorisation from the E-Commerce Operations Manager where required.

    To log Web related queries into database, and refer onward as required. 

    To effectively manage the email inbox to ensure queries are prioritised and responded to.

    To assist customers in placing online orders where required.

    Provide customers with stock listings for mail order.

    Respond to all customer queries regarding faulty returns to Head Office, including organising repairs where applicable.

    Respond to all customer queries regarding refunds

    Liaise with Head Office Departments, suppliers and customers follow through customer queries to completion. 

    To keep all customer service records up to date, and provide reports as requested.

     

    General Accountabilities

    To ensure that customer service standards are exceptional at all times.

    Provide professional after sales service.

    To build and maintain strong customer relationships and encourage customer loyalty.

    To ensure that you have current season product knowledge.

    To positively promote the business.

     

    People Development

    To actively take part in training in all aspects of the business.

    To develop skills in driving our products, understanding and improving our processes.

    To take responsibility for your own development.

    To deliver exceptional service and performance at all times.

    Help to generate ideas for growing the business.

    To take responsibility for your decisions.

    To help create a team spirit that delivers best service to our customers.

     

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    CONSULTANT
    Nicole Vohs
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