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    Retail Operations

    Marketing & Events Assistant

    competitive

    A fantastic opportunity for a  hard-working Marketing & Events Executive with a keen interest in the luxury sector and proven marketing and event management experience to join a growing team.

    Our client is looking for a detail-orientated, proactive and initiative-driven individual who is potentially looking for a step up from Marketing Assistant or move from a similar Exec level role, in the luxury sector. Working in a small, close-knit team, and you will be engaged in every aspect of the business with the two main areas of focus across digital and physical channels.

    Events

    Assisting the Head of Events to manage and execute the annual calendar of live events of over 50 events including dinners, lunches, receptions, seminars, breakfast briefings, report launches and the annual awards

    Manage a range of smaller events from start to finish, taking full responsibility and overseeing all aspects of  event management, logistics, external suppliers, communications and guest lists: liaising with event venues; event sponsors; external suppliers; guests and other stakeholders and updating the Head of Events each week on the progress of the event

    Manage on-the-day setup and running of the live events

    Manage the digital events programme day to day

    Work closely with the communications and content team on all supporting materials and content to promote the events and ensure the relevant materials are available for attendees

    Manage RSVPs and curate guest lists where appropriate

    Assist the senior team with sourcing, approaching and briefing speakers

    Coordinate speaker and VIP guests’ requirements such as travel

    Update the CRM database 

    Post-event reporting and feedback gathering

     

    Marketing

    Work with the content and membership teams to ensure the website is up to date with the latest content

    Work with the digital agency to ensure all copy on the website is SEO optimised

    Work with the content team to build the Daily Digest emails

    Support the membership team in managing the website Portal content day to day

    Support the content team on social media

     

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    CONSULTANT
    Matthew Vohs
    Buying, Merchandising & Sales

    UK and European Sales Manager

    competitive

    We are working with a luxury manufacturer of high end bespoke lighting whose clients include boutique hotels, restaurants. The organisation is looking for an established Sales Manager for the UK and Europe responsible for driving sales, managing and expanding existing customer base, managing Nationwide agents and developing up new sales channels as the company looks to aggressively targets to develop their sales across the UK and London in particular.

     

    Key Responsibilities: -

    Overseeing, implementing and developing an effective sales strategy to achieve company targets.
    Seeking out new opportunities to develop untapped sales streams.
    Managing the agent and distribution network across the UK with a strong focus on London ensuring sales targets ad KPI’s are met.
    Develop excellent customer relationships in person, constant telephone calls, face to face meetings and other sales activities.
    Expanding the distribution network through agents, dealers, trade clients and other customer bases.
    Driving new products into existing and new markets.
    Attending national trade shows and some international trade shows where required to support UK sales.
    Producing monthly sales reports.
    Ensuring a high level of customer retention, focus and satisfaction.
    Consistent London and UK travel.

     

    Key Requirements: -

    Strong understanding of the luxury bespoke environment.
    A minimum of 8 years’ experience of developing a sales region increasing, customer retention and sales channels.
    Have an ambitious attitude and have the vision to make the UK sales grow under your leadership.
    You must be an enthusiastic, organised person with a passion for design and will relish the chance to operate in a successful luxury, design led company.
    Proven track record of driving and closing sales.
    Strong presentation, communication and negotiation skills.
    An outgoing personality with great interpersonal skills.
    Good project management.
    Excellent knowledge of Microsoft Office and a CRM database.

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    CONSULTANT
    Matthew Vohs
    Wholesale

    Head of Logistics and Shipping Manager

    competitive

    We have been briefed on a fantastic opportunity for Head of Logistics and Shipping Manager to join a fast growing British sustainable luxury fashion accessory brand that sets out to empower artisans with skills and livelihoods through its operations and young people with health education through its foundation. The products are made from signature sustainable and upcycled materials in atelier locations in South America and Brazil.

    The  Head of Logistics and shipping  Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfilment. The Shipping and  Logistics Manager will report to the Chief Operating  Officer and will play a key role in helping to develop and maintain eCommerce process across the business.

     

    Key Responsibilities:-

    Oversee eCommerce order processing and inventory fulfilment across the business from accessories and bags

    Monitor inventory levels to ensure the product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines

    Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch

    Work with internal fulfilment team to track, problem-solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations

    Manging warehouse fulfilment worldwide with depots in USA, Europe, UK and Hong Kong

    Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved

    Work closely with partners, including 3rd party logistics to streamline communication and speed delivery

    Serve as an advocate for the consumer experience from the time of project ideation to post-sale engagement

    Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences

    Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues

    Proactively identify operational problems, project-related issues, changes, variances, and contingencies that may arise; facilitate problem resolution with appropriate parties.

    Forecast and project inventory levels, submitting purchase orders recommendations to satisfy back-ordered units and replenishment reorders

    Implement shipping rate card configurations into store platform as needed

    Key Requirements

    Over 8 years of experience working eCommerce, Shipping and fulfilment

    Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.

    Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.

    Identify and set priorities that accurately reflect the relative importance of job responsibilities and department initiatives

    Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.

    Proactive and adept problem solver; ability to come up with inventive solutions on the fly.

    Extremely detail-oriented and organized.

    Strong working knowledge of Product, Inventory and Order management systems

    Strong math and analytical skills

    Proficient in Excel & Microsoft Office

    Very strong communication skills

    Ability to work independently and follow through on assignments with minimal direction

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    CONSULTANT
    Matthew Vohs
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