A fantastic 4 day a week opportunity for an Executive Assistant to two busy Managing Directors of an established fashion wholesale business and also PA to one of the directors. Key responsibilities include managing and prioritise workload, drafting email responses, managing diary entries, ensuring scheduling and follow up of all diary items, managing meetings, note taking in an incredibly fast working environment.
Key Duties include:
Screening phone calls, enquiries and requests, and handling them when appropriate;
Organising and maintaining diaries and making appointments;
Dealing with incoming email and managing where possible on behalf of the Directors
Organising and attending meetings and ensuring the manager is well prepared for meetings;
Liaising with VIP individuals, peers from other organisations and internal staff.
Skills & Experience
Previous experience working as an Executive Assistant within a fast paced environment
Experience working for a high profile business owner
Excellent verbal, written & interpersonal skills
Good knowledge of MS Office Packages with minimum intermediate level Excel skills.
Proactive and confident problem-solver with a ‘can do’ attitude and can work off their own initiative
Ability to work accurately under pressure and to tight deadlines, demonstrating excellent organisational skills
Evidence of being a proactive, self-starter who can manage changing priorities in a busy environment
Experience using Immaculate attention to detail
Excellent interpersonal and supervisory skills.
Friendly and professional demeanour
Able to work to tight deadlines as part of a team and also unsupervised
Confident using Microsoft Office
We are working with one of the UK’s stylish accessories brand, worn by many celebrities and A-listers whom are looking for a Social Media & Content Executive to join their Social team. As part of the wider Digital & E-commerce team, to build on the Brands social presence.
The business evolved through social and the founders want to continuously build on their digital presence.
The ideal candidate will be confident, self-driven and will have their finger on pulse of the digital sphere. Achieving and analysing engagement should be top priority and should come second nature.
Support the Digital Marketing Manager with the day to day management of all organic social media channels
Outreach to other brands to establish partnerships through social support and promotion
Be an advocate for Brand Social
Attend shoots where possible to take as much BTS content as possible
Monitoring customers comments across social platforms and engaging with tags & queries.
Order and return Brand Products and samples
Be on hand for ad hoc posting outside of office hours
Schedule content across all Brand own social channels and non Brand channels
Planning & Analysis:
In partnership with the Digital Marketing Manager & the Brand Manager, devise a content calendar for Brand across all channels, considering ad-hoc opportunities whilst maintaining a comprehensive
Work closely with Influencer Outreach Co-ordinator & Collaborations Executive to ensure that all calendars are aligned & reflected through social
Work alongside the wider Brand, Digital and Ecom team on the monthly calendar so that we are working as one team
Proactively keep up to date with what products are working, what products may need a push
Report on performance of the social channels in the weekly Ecom meetings
Educated to a degree level in PR or a Marketing related qualification or equivalent.
2 years direct experience in a similar role
A content portfolio will be asked for
Proficiency in using Microsoft 365 – Word, Excel etc
Video Editing skills preferred
Photography skills are a must
Strong copywriting skills
Extensive knowledge of social channels & different types of scheduling tools
Confidence in building reports on Google Analytics
Immaculate organisation and attention to detail
Ability to balance more than one project at a time
Strong numerical skills for reporting on performance across all platforms
You will be the first point of contact for all calls into the business and when greeting visitors.
Post will be franked daily and made ready for collection by Royal Mail.
Direct all deliveries to relevant departments.
Process Mail Orders accurately daily.
Process Trade orders and maintain these accounts.
Process payments for orders over the phone using PDQ terminal.
Prioritise and process online retailer Amazon Orders Via Vendor Central.
Liaise with Accounts Department regarding any discrepancies.
Liaise with Warehouse on customer orders and deliveries.
Maintain customer service through Shopify and Gorgias.
Communicate with customers via PayPal, investigate and resolve complaints through the resolution centre and process refunds through PayPal or Shopify.
Inform Trade accounts on new NPD, promotional offers, product launches, stand updates and update them on discontinued lines, you will work with the sales team on this.
Maintain and keep Trade order forms and price lists updated on a regular basis.
Regularly follow up and support Trade Accounts.
Follow up on all enquiries coming in regarding potential business.
Process payments for Trade Account over the phone using PDQ terminal or advise BACHS transfer.
Process product returns, refunds and keep an accurate record of these along with complaints on excel spreadsheet in terms of traceability, include incident log and follow up.
Respond to and investigate, resolve customer enquiries from Barrym.com, so must have excellent written and verbal communication skills.
Keep confidential records and financial information private and secure.
Provide support to the Office Manager.
· The successful candidate must be able to work to deadlines whilst maintaining a high level of accuracy and should have the ability to multi-task and have good time management skills.
· Excellent interpersonal skills, both in person and on the phone.
· The ability to work well under pressure.
· Deal with Customer complaints in a professional manner.
· Able to be a dedicated and flexible team member.
· Highly motivated and enthusiastic about achieving customer satisfaction.
· Operating Discipline is essential to the role and so is the ability to prioritise.
· Must learn and retain good product knowledge.
· You must be motivated and willing to learn.
· Good computer literacy and accurate keyboard skills.
· Must have knowledge of word, excel and PowerPoint.