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    Wholesale

    Executive Assistant

    £40,000 - £40,000

    A fantastic 4 day a week opportunity for an Executive Assistant to two busy Managing Directors of an established fashion wholesale business and also PA to one of the directors. Key responsibilities include managing and prioritise workload,  drafting email responses, managing diary entries, ensuring scheduling and follow up of all diary items, managing meetings, note taking in an incredibly fast working environment.

     

    Key Duties include:

     

    Screening phone calls, enquiries and requests, and handling them when appropriate;

    Organising and maintaining diaries and making appointments;

    Dealing with incoming email and managing where possible on behalf of the Directors

    Organising and attending meetings and ensuring the manager is well prepared for meetings;

    Liaising with VIP individuals, peers from other organisations and internal staff.

     

    Skills & Experience

     

    Previous experience working as an Executive Assistant within a fast paced environment

    Experience working for a high profile business owner

    Excellent verbal, written & interpersonal skills

    Good knowledge of MS Office Packages with minimum intermediate level Excel skills.

    Computer literate

    Proactive and confident problem-solver with a ‘can do’ attitude and can work off their own initiative

    Ability to work accurately under pressure and to tight deadlines, demonstrating excellent organisational skills

    Evidence of being a proactive, self-starter who can manage changing priorities in a busy environment

    Relevant qualifications

     Experience using Immaculate attention to detail

     Discretion

     Self-motivated

     Excellent interpersonal and supervisory skills.

     Friendly and professional demeanour

     Able to work to tight deadlines as part of a team and also unsupervised

     Confident using Microsoft Office

     

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    CONSULTANT
    Nicole Vohs
    Digital

    Social Media & Content Executove

    £27,000 - £29,000

    We are working with one of the UK’s stylish accessories brand, worn by many celebrities and A-listers whom are  looking for a Social Media & Content Executive to join their Social team. As part of the wider Digital & E-commerce team, to build on the Brands social presence.

    The business evolved through social and the founders  want to continuously build on their digital presence.

    The ideal candidate will be confident, self-driven and will have their finger on pulse of the digital sphere. Achieving and analysing engagement should be top priority and should come second nature.

    Responsibilities:

    Support the Digital Marketing Manager with the day to day management of all organic social media channels

    Outreach to other brands to establish partnerships through social support and promotion

    Be an advocate for Brand Social

    Attend shoots where possible to take as much BTS content as possible

    Monitoring customers comments across social platforms and engaging with tags & queries.

    Order and return Brand Products and samples

    Be on hand for ad hoc posting outside of office hours

    Schedule content across all Brand own social channels and non Brand channels

     

    Planning & Analysis:

    In partnership with the Digital Marketing Manager & the Brand Manager, devise a content calendar for Brand across all channels, considering ad-hoc opportunities whilst maintaining a comprehensive

    Work closely with Influencer Outreach Co-ordinator & Collaborations Executive to ensure that all calendars are aligned & reflected through social

    Work alongside the wider Brand, Digital and Ecom team on the monthly calendar so that we are working as one team

    Proactively keep up to date with what products are working, what products may need a push

    Report on performance of the social channels in the weekly Ecom meetings

    Key characteristics?

    Educated to a degree level in PR or a Marketing related qualification or equivalent.

    2 years direct experience in a similar role

    A content portfolio will be asked for

    Proficiency in using Microsoft 365 – Word, Excel etc

    Video Editing skills preferred

    Photography skills are a must

    Strong copywriting skills

    Extensive knowledge of social channels & different types of scheduling tools

    Confidence in building reports on Google Analytics

    Immaculate organisation and attention to detail

    Ability to balance more than one project at a time

    Strong numerical skills for reporting on performance across all platforms

     

     

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    CONSULTANT
    Nicole Vohs
    Buying, Merchandising & Sales

    Customer Service Admin Assistant

    £23,000 - £25,000

    Receptionist

    You will be the first point of contact for all calls into the business and when greeting visitors.

    Post will be franked daily and made ready for collection by Royal Mail.

    Direct all deliveries to relevant departments.

    Orders/Admin

    Process Mail Orders accurately daily.

    Process Trade orders and maintain these accounts.

    Process payments for orders over the phone using PDQ terminal.

    Prioritise and process online retailer Amazon Orders Via Vendor Central.

    Liaise with Accounts Department regarding any discrepancies.

    Liaise with Warehouse on customer orders and deliveries.

    Customer Service/Admin

    Maintain customer service through Shopify and Gorgias.

    Communicate with customers via PayPal, investigate and resolve complaints through the resolution centre and process refunds through PayPal or Shopify.

    Inform Trade accounts on new NPD, promotional offers, product launches, stand updates and update them on discontinued lines, you will work with the sales team on this.

    Maintain and keep Trade order forms and price lists updated on a regular basis.

    Regularly follow up and support Trade Accounts.

    Follow up on all enquiries coming in regarding potential business.

    Process payments for Trade Account over the phone using PDQ terminal or advise BACHS transfer.

    Process product returns, refunds and keep an accurate record of these along with complaints on excel spreadsheet in terms of traceability, include incident log and follow up.

    Respond to and investigate, resolve customer enquiries from Barrym.com, so must have excellent written and verbal communication skills.

    Keep confidential records and financial information private and secure.

    Provide support to the Office Manager.

    Essential Skills

    · The successful candidate must be able to work to deadlines whilst maintaining a high level of accuracy and should have the ability to multi-task and have good time management skills.

    · Excellent interpersonal skills, both in person and on the phone.

    · The ability to work well under pressure.

    · Deal with Customer complaints in a professional manner.

    · Able to be a dedicated and flexible team member.

    · Highly motivated and enthusiastic about achieving customer satisfaction.

    · Operating Discipline is essential to the role and so is the ability to prioritise.

    · Must learn and retain good product knowledge.

    · You must be motivated and willing to learn.

    · Good computer literacy and accurate keyboard skills.

    · Must have knowledge of word, excel and PowerPoint.

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    CONSULTANT
    Nicole Vohs
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