• Nicole Vohs

    Director

    Like my husband Matthew, I also have extensive experience in the retail world.

    Having graduated from the London College of Printing, I started my career as Fabric Co-ordinator at SR Gent, before moving to an agency supplying fabrics from India to high street stores.  

    Now, as co-director of V&C, I’m incredibly proud of our solid reputation built on trust, discretion and empathy to both candidate and client. 

    And I'm proud of our team, who work tirelessly to find the best people for the job. 

    Because we all strive to provide a personal and professional approach, across all levels. 

     
     
     

    BROWSE Nicole Vohs LATEST JOBS

    Retail Operations

    Retails Sales Specialist

    £25,000 - £25,000

    Are you looking to join a fun and dynamic team working within the specialist Home and Car Audio sector for on the UK’s leading specialist in a very modern work environment?

    The ideal candidate will need to have relevant experience in this specialised sales area and be obsessed with technology, The business aims to provide a high level of informative customer service for all of their customers.

    The role involves being responsible for all shop floor sales and have strong knowledge of product and sell with confidence A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

     

     

    Job Responsibilities:

    Serve customers by helping them select products and provide information

    Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.

    Greets and receives customers in a welcoming manner.

    Responds to customers’ questions.

    Directs customers by escorting them to displays and demonstration areas.

    Provides outstanding customer service.

    Documents sales by creating or updating customer profile records.

    Manages financial transactions.

    Processes payments by totalling purchases, processing checks, cash, and store or other credit and debit cards.

    Alerts management of any potential security issues.

    Assists with inventory, including receiving and stocking merchandise.

    Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

    Ensuring retail store is always kept clean and all products on show are tested and working

     

     

    Qualifications/ Skills:

    Listening

    Excellent customer service

    Meeting sales goals

    Selling to customer needs

    Product knowledge

    People skills

    Energy level

    Dependability

    General math skills

    Verbal communication

    Job knowledge

     

    Education and Experience Requirements:

    High school diploma or GED

    0-1 years of retail experience desired

     

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    CONSULTANT
    Nicole Vohs
    Retail Operations

    Customer Service Specialist

    £25,000 - £25,000

    We are recruiting for a customer service representative to join a dynamic specialist team within the home and car audio entertainemnt. The ideal candidate will have relevant experience in customer service aiming  to provide a high level of customer service for all of customers. The role involves being responsible for all customer communications, managing returns and general office duties. A strong candidate will be flexible, highly organised, motivated and have previous experience in a similar role.

     

    Principal Accountabilities

    To be the first point of contact for incoming customer queries via email, phone or written correspondence.

    To investigate customer complaints and propose solutions, gaining authorisation from the E-Commerce Operations Manager where required.

    To log Web related queries into database, and refer onward as required. 

    To effectively manage the email inbox to ensure queries are prioritised and responded to.

    To assist customers in placing online orders where required.

    Provide customers with stock listings for mail order.

    Respond to all customer queries regarding faulty returns to Head Office, including organising repairs where applicable.

    Respond to all customer queries regarding refunds

    Liaise with Head Office Departments, suppliers and customers follow through customer queries to completion. 

    To keep all customer service records up to date, and provide reports as requested.

     

    General Accountabilities

    To ensure that customer service standards are exceptional at all times.

    Provide professional after sales service.

    To build and maintain strong customer relationships and encourage customer loyalty.

    To ensure that you have current season product knowledge.

    To positively promote the business.

     

    People Development

    To actively take part in training in all aspects of the business.

    To develop skills in driving our products, understanding and improving our processes.

    To take responsibility for your own development.

    To deliver exceptional service and performance at all times.

    Help to generate ideas for growing the business.

    To take responsibility for your decisions.

    To help create a team spirit that delivers best service to our customers.

     

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    CONSULTANT
    Nicole Vohs
    Production & Technical

    Demand Planning Assistant

    £24,000 - £26,000

    We are working with a British cruelty-free cosmetics company, specialising in on trend make-up and nail products.
    They  are looking to recruit a Demand Planner Assistant covering forecasting and stock related planning within their own in house and overseas production. This is a fantastic opportunity for someone looking to develop their skills sets within Production for a growing and fast paced brand.

    Key Responsibilities:-

    Monitor stock levels and sales to assist in buying finished product, raw materials and components.
    Liaise closely with NPD team and BAA to keep on top of pending orders and delivery schedule.
    Weekly production planning taking capacity, limitations and logistical preferences into account.
    Attend daily progress meetings.
    Assist in analysis used for buying and production.
    Updating sales reports as sales info is received.
    Updating and distributing OOS reports and delivery fulfilment info to key retailers.
    Running Top 50 lines weekly and flagging any risks/opportunities.
    Regularly reviewing and updating supplier codes in all relevant documents.
    General maintenance and up-keep of databases and planning tools.
    Working with sales team to allocate out NPD amongst retailers.
    Helping to forecast sales for new launches.
    Assist in providing analysis and insights to make business decisions.
    Promotion planning.

    Key Requirements:-

    Have 1-2 years experience in a similar role.
    Enthusiastic and self-motivated.
    Educated to degree level.
    Faultless attention to detail.
    Excellent analytical skills and a love of Excel.
    Able to multi-task, prioritise and stay calm under pressure.
    Proactive and takes initiative.

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    CONSULTANT
    Nicole Vohs
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